Report an outage
Before you call to report an outage, check your main breaker or fuse disconnect at the house or on the meter pole, and look to see whether your neighbors have power.
Members can report outages by calling 580.652.2418 or using SmartHub.
When you call, provide the following information:
- The name on your account
- Your telephone number
- Meter number or pole number to determine location (if available)
- Time the power went off (if known)
- Any observations you have made - downed wires, trees on the line, or similar trouble
To report a power outage, call TCEC at 580.652.2418 or use SmartHub. This ensures the outage is recorded and entered into a service order to be dispatched to a serviceman to restore power. Please be patient if the lines are busy. During major outages, our telephone lines are crowded with members calling in. Calls are answered 24 hours a day, and answered in the order they are received. To view current outages, go to SmartHub. For updates during major outages, be sure to like our page on Facebook at www.facebook.com/tricountyelectric. Members can follow Facebook and Twitter for outage updates but should not use social media to report outages since it is not connected to the outage system.
Outage Frequently Asked Questions
What do I do if the power goes out?
You can report your power outage via SmartHub or by calling us at 580.652.2418.
Before contacting us, be sure to check that the power is out to your entire home. If any lights or appliances have power, it usually means that a fuse has blown or a circuit breaker has tripped. Please check your main electrical panel.
When you report an outage, we'll ask you a few questions. Your answers help us determine the location and the extent of the trouble. Please take the time to see if your neighbors have power, and be sure to note any unusual occurrences, such as a loud noise when the power went off, nearby lightning or storm damage, or construction crews working in the area.
If your power is off at night, use a flashlight for emergency lighting. Never use candles, as they can cause a fire if they come in contact with upholstery, curtains, or any other flammable material.
Why do my lights sometimes blink during a storm?
The power lines that serve your home have a variety of protective devices designed to keep your power on during storms and other severe weather. There are several reasons your lights might blink during a storm, but the most common cause is tree movement. Despite our best efforts to keep trees near our lines trimmed on a regular basis, strong winds can cause those trees to make contact with our wires. When that happens, your lights may dim, or you might lose power for a few seconds. It is very important that our customers allow us to trim trees near power lines to minimize these types of disruptions.
What was the loud noise I heard outside when my power went out?
Many people think that the loud noise they heard was the sound of a transformer exploding, due to lightning or other extreme conditions. This was probably not the case - the noise could have been a fuse blowing. Our power lines use fuses in a similar manner to the way you use fuses in your home. These fuses protect parts of our distribution system when severe weather strikes. If a tree falls into a line, lightning strikes, or some other disruptive condition takes place, the fuse can blow to isolate the trouble and prevent surges from reaching other customers on our system. The noise can be substantial, leading many people to think something has exploded. When reporting an outage, it is very helpful when you tell us you heard a loud noise because it helps us isolate the location of problems on our lines, which allows us to restore your electrical service more efficiently.
How is power restored to my home?
We concentrate our initial restoration efforts in the areas and on the power lines that restore electricity to the greatest number of people in the shortest period of time. We place emphasis on vital community services, such as hospitals, emergency services, public safety, and water and sewage stations. Please be patient, and we will restore your electric service as soon as we possibly can.