Report an outage

Before you call to report an outage, check your main breaker or fuse disconnect at the house or on the meter pole, and look to see whether your neighbors have power.

When you call, provide the following information:

  • The name on your account
  • Your telephone number
  • Meter number or pole number to determine location (if available)
  • Time the power went off (if known)
  • Any observations you have made - downed wires, trees on the line, or similar trouble

To report a power outage, call TCEC at 580.652.2418 or use your TCEC Mobile app. Please be patient if the lines are busy. During major outages, our telephone lines are crowded with members calling in. Calls are answered 24 hours a day, and answered in the order they are received. For updates during major outages, be sure to like our page on Facebook at To view current outages, go to the TCEC Outage Map.

TCEC is dedicated to providing our members with quality, reliable electric service. However, from time to time outages do occur.