As news emerges regarding the spread of the Coronavirus/COVID-19, TCEC is joining cooperatives and other utilities around the nation in taking appropriate measures to promote the health and safety of our members, employees and the general public. TCEC is temporarily suspending account disconnection procedures and late payment penalties until further notice.
“Electricity is an essential service that our members rely on,” said Zac Perkins, TCEC CEO. “While this temporary suspension of disconnection will hopefully lessen the strain on members who may face unexpected or unusual hardships due to COVID-19, we encourage members to continue to pay toward their electric bill. Our focus is to continue to provide the excellent service you expect from us.”
As of Tuesday, March 17, TCEC’s office is open with our usual business hours. Sanitation procedures have been increased and our employees have been advised of risk factors, preventative measures, and common-sense limits on personal interaction. However, for the safety of all concerned and to help avoid potential spread of the virus, we respectfully request our members call our office and use remote payment methods when possible.
Members can conduct business with TCEC from anywhere. We offer several options to pay your bill aside from coming to the office. Those include:
- SmartHub, accessible at tcec.coop or via the mobile app
- Pay Now, an online payment option that does not require registration
- Automated Payment Phone System, call 844-203-6547
- Drop box in the parking lot of our office at 995 Mile 46 Road in Hooker
- Paysite kiosks both in our foyer and throughout the service area
For more detailed information, we encourage you to visit our payment options page at www.tcec.coop/payment-options or contact our member service department at 580.652.2418 or 800.522.3315.
While our office remains open at this time, please be mindful that in the event we are faced with different circumstances, we may temporarily close the office to the public. Members may call or visit our website and Facebook page for the most recent announcements and information.