To report an outage, use SmartHub or call TCEC at 580.652.2418.
Before you call, be sure to check your main breaker at the house and look to see whether your neighbors have power.
If the power goes out:
- Always have extra batteries for flashlights.
- (If you have a well) Fill your bathtub with water if you think you will lose power. The water can be used for many things, such as flushing toilets.
- Stock up on a few days worth of non perishable food. If you are out of power, chances are your nearest grocery store is too.
- Disconnect sensitive electronics like TVs, gaming systems and computers to avoid damage from surges.
- If you clear trees on your property, don't try to remove those tangled in power lines. Stay away from any downed lines (no matter what type) and notify us about them immediately.
Backup Power using Generators
- Some members may choose to install a standby generator for backup power during an outage. Backup or standby generators that are connected to your home's electrical system can turn into lethal hazards for lineworkers.
- To help ensure the safety of our lineworkers, have a professional install a double throw switch and notify TCEC of the generator installation. If you use a portable or standalone generator that is not connected directly to your home's electrical system, you do not need a special switch or to notify TCEC but you should be aware of other personal safety considerations.
- See our Generator Safety page or our Generator Safety brochure for more information.
- Visit www.ready.gov for more preparation tips.